Responsible Gambling at Joe Fortune

Joe Fortune allows you to set deposit limits on your account to help manage spending. These limits restrict how much you can deposit within a set timeframe (daily, weekly, or monthly). Once a limit is set, you cannot increase it until the period expires.

To set or adjust your deposit limit:

1. Log into your account and navigate to Account Settings or Responsible Gambling.
2. Select your preferred limit period (daily, weekly, or monthly).
3. Enter the maximum amount you wish to deposit.
4. Confirm the change - it takes effect immediately.

If you find yourself approaching your limit regularly, that may be a sign to pause and reassess your play.

[!NOTE] Deposit limits are a first line of defence. They do not prevent losses within the limit; they only cap how much you can add to your account.

If you need to step away from gambling entirely, Joe Fortune offers self-exclusion. This tool temporarily or permanently closes your account and blocks you from logging in or depositing funds.

Self-exclusion periods typically range from 6 months to permanent. During this time:

• Your account remains locked.
• You cannot place bets or withdraw winnings (except in some jurisdictions where withdrawal of remaining balance is permitted).
• Marketing communications are suspended.

To request self-exclusion, contact Joe Fortune's support team via your account settings or email. Once approved, the exclusion cannot be reversed during the chosen period.

[!RISK] Online gambling carries financial risk. Losses can accumulate quickly, especially with high-volatility pokies or live casino games. If gambling stops being fun or you are chasing losses, self-exclusion is a serious tool to consider.

Australia does not currently have a unified national self-exclusion register covering all online casinos. If you self-exclude from Joe Fortune, you will need to separately self-exclude from other operators (such as Skycrown, JustCasino, or LuckyDreams) if you wish to block access across multiple sites.

Some players use third-party tools like Gamban (a browser/device blocker) or Bet Blocker to restrict access to gambling sites across the internet.

Problem gambling can develop gradually. Warning signs include:

• Spending more time or money on gambling than intended.
• Chasing losses by depositing more funds.
• Neglecting work, study, or relationships due to gambling.
• Borrowing money to gamble.
• Feeling anxious or irritable when unable to gamble.
• Lying to friends or family about gambling activity.

If any of these apply to you, reaching out for help is the first step.

Gambling Help Online (1800 858 858) Free, confidential counselling and support service for Australian residents. Available 24/7. You can call, chat online, or email. Website: https://www.gamblinghelponline.org.au

Lifeline (13 11 14) General crisis support and counselling. Available 24/7. Website: https://www.lifeline.org.au

GambleAware NSW NSW-specific resources, self-help tools, and local support services. Website: https://www.gambleaware.org.au

VRGF (Victorian Responsible Gambling Foundation) Victoria-based support and information. Website: https://www.vrgf.org.au

Gamblers Anonymous Peer support meetings across Australia. Website: https://www.gamblersanonymous.org.au

All of these services are free and confidential. There is no judgment - they exist to help.

• Set a budget before you play and stick to it. Treat losses as the cost of entertainment, not money to recover.
• Take regular breaks. Step away from the screen every 30-60 minutes.
• Never gamble under the influence of alcohol or drugs.
• Avoid chasing losses. If you lose your session budget, stop playing.
• Use demo/free-play modes on pokies and table games to learn rules without risking money.
• Keep gambling separate from essential expenses like rent, bills, or savings.

Joe Fortune is licensed under the Curaçao Gaming Control Board and operates under offshore jurisdiction. While this means some Australian regulatory oversight is limited, the operator is required to implement responsible gambling tools and comply with international player-protection standards.

If you believe Joe Fortune is not honouring your self-exclusion request or deposit limit, you can escalate the complaint to the Curaçao Gaming Control Board or seek advice from Gambling Help Online.

For questions about Joe Fortune's responsible gambling tools, contact the support team directly. For independent advice on problem gambling, always reach out to one of the Australian helplines listed above.

Gambling should be fun. If it stops being fun, help is available.