Privacy Policy

When you create an account or engage with Joe Fortune, we obtain information that enables us to deliver casino functionality and meet regulatory obligations.

Registration and account details encompass your full name, email address, date of birth, contact number, home address, and financial information. We require this data to confirm your identity, facilitate fund transfers, and maintain contact regarding your account status.

Betting activity and financial records are logged in real time. This covers your access patterns, games participated in, stakes wagered, payouts received, fund transfers in and out, and current funds. We rely on this information to run our services, identify fraudulent behaviour, and keep reliable transaction records.

Technical and behavioural data is gathered through cookies and equivalent technologies. This includes your internet address, web browser details, system specifications, site sections accessed, duration of visits, and navigation patterns. This enables us to enhance platform reliability and your overall experience.

Financial transaction details are captured during fund deposits or withdrawals. Depending on your preferred payment option, this may include debit or credit card numbers, banking details, blockchain addresses, or information from external payment services.

Your information serves primarily to enable casino operations: identity confirmation, fund handling, game delivery, and assistance services. We additionally use it to adhere to Australian and global gaming laws, counter-money laundering (AML) frameworks, and customer identity verification (KYC) protocols — particularly important for Australian players and other jurisdictions where Joe Fortune operates.

We examine betting behaviour to identify fraud, signs of problem gambling, and unusual account patterns. This safeguards both your account and Joe Fortune against unauthorised use and criminal activity.Promotional material is delivered exclusively when you have consented. Unsubscribe options are available in your account dashboard or through the opt-out link included in each promotional message.

Your information may be transferred to payment handlers, identity checkers, and security firms required to maintain platform operations. We do not trade or monetise your personal data with external marketing entities.

Joe Fortune applies industry-standard security protocols (SSL/TLS encryption) for data moving across networks. Stored personal information resides on fortified servers with limited user permissions. We deploy protective barriers, threat monitoring systems, and periodic security reviews to block unauthorised entry.

That said, complete protection in digital environments is not guaranteed. Whilst we implement appropriate safeguards, absolute data safety cannot be assured. You must maintain strict confidentiality of your account credentials.

Joe Fortune deploys cookies to store your settings, sustain your login session, and track platform behaviour. Core cookies are mandatory for basic site operation. Performance cookies gather insights into user behaviour to refine our offerings.

Browser settings allow you to manage cookie preferences, though blocking some cookies may limit site features. External tracking services may also install cookies to record your activity.

Based on your geographic location, you may be entitled to retrieve, amend, or erase your personal information. Request a full data export or corrections to outdated details by reaching out to our support team.

You hold the right to decline promotional material whenever you choose. You may also request limitations on data usage, provided this does not conflict with legal mandates or operational needs.

To deactivate your account, reach out to Joe Fortune support. We will preserve select information as mandated by legislation or required for legitimate operations, including fraud safeguarding and regulatory adherence.

Personal data is maintained throughout your account's active period and for a suitable duration afterward to satisfy legal mandates, address grievances, and uphold contractual obligations. Retention durations differ based on information category and governing regulations.

Financial transaction logs and payment history are normally held for a minimum of seven years to satisfy anti-money laundering rules and financial reporting obligations.

Joe Fortune may feature connections to unaffiliated websites. We disclaim responsibility for privacy standards applied by external platforms. Examine their respective privacy statements before submitting any personal details.

Joe Fortune may revise this privacy statement from time to time to reflect operational shifts or regulatory changes. Significant amendments will be communicated by refreshing this page and revising the modification timestamp.

Your continued engagement with Joe Fortune following any revisions signals your agreement to the refreshed terms.

For inquiries regarding this privacy statement, to exercise your data rights, or to report data handling concerns, contact Joe Fortune support via the platform or send a direct message to our support team.

Should you wish to escalate a data handling grievance, you may submit a formal notice to the relevant Australian privacy authority or your regional data protection regulator.

Last updated: [Current date]

This privacy statement covers all Joe Fortune members and offerings. For account-related queries, consult our Terms and Conditions or speak with our support staff.